TROUBLESHOOTING
If the
update
fails, check the log for errors which are typically in form of a
Java exception stack trace. Most update problems are caused by
insufficient file permissions. If the update stopped on a particular
file, check its permissions and make sure that the update process has
the right to read and write to the file. If you experience any other
errors, contact the
T-Plan
support for help.
If the
update log does not open
in web browser, it is likely that Robot's web browser settings are not
configured properly. The log file is named like
tpr_install_logXXXXXXXXXXXX.html
and it is located in the OS
temporary folder (usually
C:\Windows\Temp
on Windows or
/tmp
on Unix/Linux). To get the temporary path eventually start Robot's GUI,
open
Help->About, select
the
System Information tab and
look for value of the
java.io.tmpdir
property.
If you need to
restore any of the
original application files, for example if you have customized
the start scripts, you may retrieve them from the back up directory
which is listed at the beginning of the update log. Be aware that the
back up location is likely to get deleted after OS restart.